Retention
Win-Win Returns
The app that reduces returns. Incentivize customers to keep their items.
What it does
Everything included.
- Keep-it offers: cashback or store credit to skip the return
- Offers shown only after a refund is initiated (anti-abuse)
- Full self-serve returns portal for customers
- Automated and manual refund management
- Store credit, replacement, and refund return options
- Works with Shopify customer accounts
Pricing
Free to start. Honest paid plans.
Free plan
Keep-it offers up to $500 retained. Self-serve returns. Email support.
Growth
$19.99/mo or $191.90/yr
- Keep-it offers up to $2,000 retained
- Store credit keep-it offers
- Self-serve returns
- Priority chat support
- 30-day free trial
Plus
$69.99/mo or $671.90/yr
- Unlimited $ retained
- Store credit keep-it offers
- Dedicated success manager
- 30-day free trial
Reviews
Real feedback from merchants using this app.
“It automatically displays an offer when a customer requests a return, and we are seeing high uptake, but no increase in returns requested. We're saving revenue and it has lightened our customer service load.”Gravid.ca, Canada
“We ship heavy items and return shipping becomes very costly. Win-Win Returns has significantly reduced our return rates and had a major impact on our bottom line.”Shop Sphere, United States
The problem
Returns are one of the biggest silent costs in ecommerce. You pay return shipping, you inbound used inventory that often cannot be resold, and the revenue you already earned walks out the door. Most returns apps just make the returns process smoother. That helps your support load but not your margin.
How it works
Win-Win Returns is your first line of defence. When a customer initiates a return, the app shows them a keep-it offer: keep your items and take money back, as a partial refund or store credit. The customer gets a deal with zero hassle, you retain most of the revenue and skip the shipping and restocking cost entirely.
Offers are only shown after a refund is initiated, so there is no way to game the system. Everything else runs through the included self-serve returns portal.
The app pays for itself on the first stopped return.
Frequently asked questions
How does the app reduce returns?
When a customer initiates a return, they see a keep-it offer: keep the items and take a partial refund or store credit instead. Many customers take the deal, so the item never ships back and you keep most of the revenue.
Won't customers abuse this?
Offers only appear after a refund has been initiated, never before. Customers cannot browse your store hunting for keep-it deals.
Do I still need a returns portal?
It's included. Win-Win Returns ships with full self-serve returns, so customers handle the whole flow without emailing your support inbox.
What does it cost?
The free plan covers keep-it offers up to $500 in retained revenue. Growth at $19.99 a month raises that to $2,000 and adds store credit offers. Plus at $69.99 a month is unlimited.
Keep reading
Guides and comparisons for this app.
How-to guides
Try Win-Win Returns on your store today.
Free tier on every app. No credit card to install.